Sync troubleshooting

Below are the most common issues seen and how to fix the issue with data not syncing across devices.

  1. On all the devices connected to your app, go to More > Settings > Backup and Restore and check that your entries show as all backed up. If they are showing as not all backed up, tap the "Backup" button on the devices that are showing as not backed up. Then try opening the app on all devices and see if the data appears.

  2. Try temporarily switching off your device's Wi-Fi off and be on a cellular (4G/LTE) connection. Once you're on your cellular connection, can you open the app, then go to the app's More tab > Settings > Backup and Restore and then tap the Backup button and see if you are able to backup.

  3. If steps 1 and 2 above don't work, try connecting to a different Wi-Fi network than the Wi-Fi network you're normally connected to, and then go to the app's More tab > Settings > Backup and Restore and then tap the Backup button and see if you are able to backup.

  4. Check that your wifi router has the latest firmware installed. Login to your router to check this. If you don't have the latest firmware installed, try installing the latest firmware for your router. If you had to install new firmware, can you then open the app again (be on your Wi-Fi network), then go to the app's More tab > Settings > Backup and Restore and then tap the Backup button and see if you are able to backup?

  5. Check your Wi-Fi / cellular connection on all devices and be sure you have a good Wi-Fi or cellular signal before opening the app.

If you are still having trouble syncing, please contact us at support@sprout-apps.com and we can continue to look into the issue for you.

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