If you are experiencing sync issues with your app and some data is not appearing on other devices using the app, typically this issue happens when the device that created the record didn't properly finish syncing with our backup server.
The next time you see this issue, on the device that created the entry that isn't syncing, please go to More > Settings > Backup and Restore and check that the entries show as all backed up.
If they are showing as not all backed up, please tap the "Backup" button on this device and then wait for the status spinner to stop spinning on this screen and do not to let the device go to sleep (it may take a few minutes as it's syncing all your data).
Then, once it shows all the data is backed up, open up the app on the other devices and it should sync.
If this doesn't work, below are some of the most common issues seen and how to fix the issue with data not syncing across devices.
- Try temporarily switching off your device's Wi-Fi off and be on a cellular (4G/LTE) connection. Once you're on your cellular connection, can you open the app, then go to the app's More tab > Settings > Backup and Restore and then tap the Backup button and see if you are able to backup.
- If step 1 doesn't work, try connecting to a different Wi-Fi network than the Wi-Fi network you're normally connected to, and then go to the app's More tab > Settings > Backup and Restore and then tap the Backup button and see if you are able to backup.
- Check that your wifi router has the latest firmware installed. Login to your router to check this. If you don't have the latest firmware installed, try installing the latest firmware for your router. If you had to install new firmware, can you then open the app again (be on your Wi-Fi network), then go to the app's More tab > Settings > Backup and Restore and then tap the Backup button and see if you are able to backup?
- Check your Wi-Fi / cellular connection on all devices and be sure you have a good Wi-Fi or cellular signal before opening the app.
If you are still having trouble syncing, please contact us at firstname.lastname@example.org and we can continue to look into the issue for you.